Storage FAQs

Answering Your Most Frequently Asked Questions

If you find yourself overwhelmed by the sheer volume of belongings and are unsure where to start, we're here to answer some frequently asked questions, to help make the self storage process easier for you. 

This is my First Time Moving and Needing Storage. What can I Expect?

Moving can be tedious and frustrating, but at StorAmerica Management we believe it doesn't have to be! When visiting any property, you can go on a tour to be shown various units and to find a suitable sized unit for your needs. During the tour, we will go over the facility's amenities and other pertinent information to make your transition as smooth as possible. 

I Need a Storage Unit Right Away; What do I Need to do?

Visit one of our locations, bringing with you a valid form of ID and payment, and be prepared to fill out a few documents. Then relax! We'll take it from here to make the process easy for you.

Am I obligated to keep my storage unit for a certain amount of time?

Luckily, our leases run month-to-month, so you'll only have to pay for the time you need!

Do you have push carts and dollies I can use on my moving day?

Most of our facilities have carts and dollies that are free to use during your busy day.

Does StorAmerica Management provide movers to help me on my moving day?

Unfortunately, we do not provide moving services. However, many of our facilities have references and business cards inside the office, so ask the manager to get a recommendation.

Can I have packages sent to the office?

Absolutely. Please contact your facility's property managers for any questions regarding delivery acceptance. 

When is my rent due?

Rent is due on your move-in anniversary date, which corresponds to the day you sign your lease agreement. For instance, if you sign on the 6th of the month, your rent will be due on the 6th of each following month. You can make a payment in person in the office, by mail, by phone, or by using our online payment system.

Effective July 1, 2021, we will no longer accept cash payments; only credit/debit card, personal check, cashier's check, or money order will be accepted. If you experience hardship in making your payment by a method other than cash, please inform Site Staff and they will assess the matter. 

What type of credit cards do you accept?

We accept Discover, MasterCard, and Visa at most locations. Please verify with your property of choice as to which specific credit cards are accepted at your location.

Can I pay my bill online?

You sure can! Ask us about enrolling in our online payment system so you can pay your bill from the comfort of home.

What happens if I forget my gate access code?

We can retrieve your gate access code with our computer software when you provide a valid driver's license (or alternative identification). Individuals who are authorized for access may also receive the gate access code upon verification of a proper ID.

Can I change my gate access code?

Yes. We can change your gate access code at any time. The tenant on file must come into the office in person and present a valid ID before the property manager will assist you.

What happens if I lose the key to my lock?

Unfortunately, we do not provide lock removal services at our facilities. The tenant on file will have to arrange for a locksmith. Both the tenant and one of our staff members will need to sign the lock removal release form and then witness the lock removal. The tenant must also have an approved replacement lock ready immediately. Locks can be purchased in our offices. 

What is the process for cancelling my storage unit and how much notice is required?

We no longer require advance notice in order to vacate, but we do appreciate any notice as a courtesy. We can prorate your payment up to the move-out date, but not beyond the 10th of each month. 

The payment must be received on or before the standard due date. Tenants are subject to pay the full month plus the late fee and any other fees accrued when vacating after the 10th of the month. 

Will I have access to electrical outlets?

Due to liability, we do not provide electrical outlets for tenant use. 

Can I purchase merchandise at your facilities?

Absolutely! We sell a wide variety of moving and packing supplies.

Can I have someone else vacate my space without my presence?

Yes, as long as you provide your gate access code, key, and unit number to the other party, they will have access to vacate your unit. Your balance must be paid up to date. When vacating, please remove your lock and leave the unit clean and empty, then notify the Property Manager.

Is there a dumpster I can use to throw away my trash?

No, there is no access to a dumpster at any of our facilities.

What do I need in order to use your free rental truck?

In order to use our truck for your move-in, you must have a valid driver's license, show valid proof of insurance, and an optional $25 comprehensive damage waiver can be applied to your rental to fully cover any damages that can potentially occur during your use of the truck. 

What size is the truck and what are its features?

The truck is 14' long, not including the loading ramp. Also, please note that the maximum weight that can be loaded on the truck is 9,000 lbs. The maximum operating weight for both truck and contents is 15,000 lbs. The truck has an automatic transmission, AC, and seats three people comfortably. 

How long can I use the truck?

Duration of usage is based on the size of the unit rented. Please speak to the property manager if you have any specific questions. Also, please note that the truck must be returned to the property between one and two hours before the office closes. Check with the property manager for details.

Can I rent the truck after operating hours?

No, our trucks are only available during our office hours.